Financial Assistance/Charity Care

We want you to be aware of our financial assistance/charity care policy in case you have concerns about paying for your medical care.

Financial assistance/charity care are a part of the community services provided by Salem Hospital. For those unable to pay for medically necessary services, every effort will be made to assist you in obtaining help from public agencies. Those who do not qualify for public funding may be considered for Financial assistance/charity care through Salem Hospital. Depending upon your eligibility, we may discount either a portion or the entire hospital bill and/or help you to establish payment arrangements. Sources of income and a financial statement may be required in order to determine and verify eligibility. Please contact Customer Service at the telephone number listed below for further assistance.

To view our Financial Assistance Form(s), please click here to be taken to our Charity care and financial policy page.

Customer Service:

If you would like to request that a financial assistance/charity care application be sent to you via the mail, please call our Customer Service Team at 503-581-1747.

In order to assist you with any questions, our Customer Service telephone lines are open during the following times:

Monday - Thursday: 8 a.m. to 5 p.m.
Friday: 8 a.m. to 5 p.m.

Notes:

  • Our goal is to balance needed financial assistance for some patients with broader fiscal responsibilities in order to keep our hospital’s doors open for all who may need care in our community.
  • A patient or responsible party choosing not to apply for financial assistance/charity care may not automatically be considered. Therefore, we need you to contact our Customer Service Team in order for us to help you in applying for financial assistance/charity care, or for establishing a payment arrangement.
  • If you are found to be eligible for Medicaid, we will help you complete an application for the appropriate program.
  • If you are not insured and are not eligible for Medicaid, Medicare, or other public assistance, our Financial Counselors will discuss our Financial Assistance Policy with you.
  • Financial assistance/charity care is granted for medically necessary procedures only.
  • Financial assistance is specific to each patient admission and therefore will require periodic screening for changes in eligibility.
  • These are generally accepted guidelines. Adjustments may be made for extenuating circumstances.
  • Salem Health’s decision to provide financial assistance/charity care only applies to treatment and services by Salem Health. You will need to make separate financial arrangements with physicians and other providers.